We have recently reached an agreement with the Federal Trade Commission (FTC), brought to Tapjoy in 2017, regarding concerns around the management of in-game rewards.
At Tapjoy, we provide world class advertising & monetization solutions for our partners, while creating the best experience for consumers. This includes a global platform for consumers to engage with advertiser offers to earn rewards in their favorite apps. We are committed to facilitating a marketplace for consumers, advertising partners, and publishers to transact with each other in a fair and clear way, while ensuring timely access to customer service.
Back in 2017, the FTC raised concerns around reward delivery. Over the past 3 years, we have enhanced the rewarding process and customer interaction, and worked to reach a resolution that we believe benefits consumers, Tapjoy’s partners, and our business overall.
In accordance with our agreement with the FTC, we will further increase our efforts with advertisers to improve the clarity and transparency of their offers, and we will add enhancements to our offer testing and reward monitoring processes. We remain committed to improving our end-to-end consumer experience and expect the continued enhancements will benefit all of our stakeholders.