Popular mobile game publisher A Thinking Ape switched to Tapjoy’s offerwall with the goal of improving user experience.
Their current offerwall was generating a high volume of user complaints that were a burden on their customer service team. Users often reported issues of offers not working, and because their previous offerwall provider did not have a very strong Customer Support solution in place, all complaints were directed back to the publisher themselves. A Thinking Ape was eager to improve the experience for their users, reduce CS call volume, and free up their time for more strategic initiatives.
“Switching to Tapjoy has all but eliminated user complaints when it comes to the offerwall. When issues do arise, Tapjoy’s customer support team is incredibly attentive to the needs of our players. The replies are always prompt, and the service ratings are excellent. Players are really happy with the entire experience.”Caroline Lee
Offerwalls help boost in-app purchases. Users get a taste of the premium features they’re missing out on, and after a while end up deciding to pay for the in-app purchase upfront.Contact