Step 1: Open the app where you first engaged with the offer. Be sure to use the same device.
Step 2: Go back to the in-app store where you saw the offerwall (typically called “Free Offers”, “Earn Coins” or something similar)
Step 3: Click the three menu lines in the top left corner (sometimes called the “hamburger menu”)
Step 4: Tap on “Reward Status”, then on “Opened”
Step 5: Click on the offer you are missing rewards for and click the ‘Request Support’ button. Please note that you may need to wait up to 24 hours to submit a ticket.
Step 6: For users submitting a ticket for an offer with multiple tasks/levels, select the task or level you are missing rewards for.
Step 7: Fill out the required information in the ticket submission form. Proof of offer completion includes a screenshot of what your device shows upon reaching the required level in the game, or your receipt for purchasing an advertised product. For more information, please visit our FAQ.
Step 8: Once you submit your ticket, our support team will follow up via e-mail.
If you do not see the offer under “Opened”:
This could be due to several reasons:
If you are unable to submit a ticket for any reason, please contact us via our FAQ form and we would be happy to assist.