Customer Support

We have outlined some of the most frequently asked questions from our gamer community to help you get the information you need. You can also follow us on our dedicated Customer Support Twitter account @TapjoyCS for top tips and a way to contact our reward specialists. We want you to have a great experience with Tapjoy and are currently working on opening more channels of communication…stay tuned!

Access and use of Tapjoy customer support services is governed by the Tapjoy User Terms.

Most popular questions:
How can I submit a customer support request for an offerwall ad?
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I completed an offer but didn’t get my rewards
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What about phone or email support?
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Other Questions you might have:
What is Tapjoy?
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I am an advertiser or publisher with a question
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How can I submit a support request for a video ad?
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What do the ticket statuses mean?
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What do the reward statuses mean?
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Why am I not seeing any PPE (game) offers on iOS?
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How do I find my Advertising ID?
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I am trying to submit a ticket, but the ‘Contact Support’ link takes me back to the offerwall or to a blank screen.
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What counts as proof of offer completion?
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How do I find my Tapjoy User ID?
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Why am I getting pop-up ads from Tapjoy? How can I make this stop?
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My reward got denied because I reset my device ID too many times. What does this mean?
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Can I opt out of seeing Tapjoy ads on my phone?
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Do you have a question that was not answered above?

Fill in your question and contact details below so we can work on adding it to our FAQ page.

Tapjoy User FAQ for Support Requests

Thanks for engaging with Tapjoy offers! We hope this FAQ will help answer some common questions. We want you to have a great experience using Tapjoy, and we know it can be frustrating when your offer reward is delayed or blocked. Access and use of Tapjoy customer support services is governed by the Tapjoy User Terms.

Tapjoy’s technology makes it possible for app publishers to offer you virtual currency rewards for completing ad offers, and for advertisers to show you those ad offers.

Tapjoy sits in the middle. Advertisers place ads with Tapjoy, and Tapjoy shows those ad offers to you, the user, in advertising
space in participating publishers’ apps. When you complete the ad offer, the advertiser notifies Tapjoy so we can reward you.

Tapjoy rewarded advertising allows users like you to be rewarded for their time and attention, publishers to earn money through their apps, and advertisers to reach users who may be interested in
their products and services.