Tapjoy Customer Support

What is Tapjoy?

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I am an advertiser or publisher with a question

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How can I submit a support request for a video ad?

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What do the ticket statuses mean?

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What do the reward statuses mean?

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Why am I not seeing any PPE (game) offers on iOS?

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What is a currency sale and how can I benefit from one?

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I am trying to submit a ticket, but the ‘Contact Support’ link takes me back to the offerwall or to a blank screen.

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What counts as proof of offer completion?

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How do I find my Tapjoy User ID?

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Why am I getting pop-up ads from Tapjoy? How can I make this stop?

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My reward got denied because I reset my device ID too many times. What does this mean?

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Can I opt out of seeing Tapjoy ads on my phone?

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How do I report a low-quality or broken offer?

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My reward was denied because I ‘did not complete the requirements of the offer’. What does this mean?

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My reward was denied because I ‘did not complete the offer in the time frame allowed’. What does this mean?

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My reward was denied because ‘this app was installed for a different offer’. What does this mean?

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My reward was denied because ‘this app install was not attributed to Tapjoy’. What does this mean?

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What is a currency sale and how can I benefit from one?

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What happens to my case after I submit it?

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I am getting a “no offers available” message when I try to access Tapjoy’s offerwall.

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