Customer Support

We have outlined some of the most frequently asked questions from our gamer community to help you get the information you need. You can also follow us on our dedicated Customer Support Twitter account @TapjoyCS for top tips and a way to contact our reward specialists. We want you to have a great experience with Tapjoy and are currently working on opening more channels of communication…stay tuned!

Access and use of Tapjoy customer support services is governed by the Tapjoy User Terms.

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Tapjoy User FAQ for Support Requests

Thanks for engaging with Tapjoy offers! We hope this FAQ will help answer some common questions. We want you to have a great experience using Tapjoy, and we know it can be frustrating when your offer reward is delayed or blocked. Access and use of Tapjoy customer support services is governed by the Tapjoy User Terms.

Tapjoy’s technology makes it possible for app publishers to offer you virtual currency rewards for completing ad offers, and for advertisers to show you those ad offers.

Tapjoy sits in the middle. Advertisers place ads with Tapjoy, and Tapjoy shows those ad offers to you, the user, in advertising
space in participating publishers’ apps. When you complete the ad offer, the advertiser notifies Tapjoy so we can reward you.

Tapjoy rewarded advertising allows users like you to be rewarded for their time and attention, publishers to earn money through their apps, and advertisers to reach users who may be interested in
their products and services.