Popular mobile game publisher A Thinking Ape switched to Tapjoy’s offerwall with the goal of improving user experience.
Their current offerwall was generating a high volume of user complaints that were a burden on their customer service team. Users often reported issues of offers not working, and because their previous offerwall provider did not have a very strong Customer Support solution in place, all complaints were directed back to the publisher themselves. A Thinking Ape was eager to improve the experience for their users, reduce CS call volume, and free up their time for more strategic initiatives.
Offerwalls help boost in-app purchases. Users get a taste of the premium features they’re missing out on, and after a while end up deciding to pay for the in-app purchase upfront.Contact